As our platform facilitates transactions between the buyer and seller, we will strive to ensure that each seller maintains a return policy. The seller’s return policy shall be applicable in the first instance for means of returns and refunds, however, YOUR’S FRESH RETURN POLICY shall have an overriding effect of any Seller’s Return Policy so as to ensure that every Customer on the platform is fully satisfied. Due to the nature of the farm products, unfortunately, we can’t offer you a refund or exchange unless there was an error on the part of the Seller. As items are perishable, we cannot accept returns if it was not a mistake on the part of the Seller listed on the platform. If a Customer has an “Issue” with a purchase, the Customer has Three (3) business days to contact the Seller and allow the Seller to address and fix the “Issue”. If the Customer and the Seller cannot come to a resolution, the Customer has an additional five (5) business days to Email YOURS FRESH and we will refund the customer the amount owed. We will only take up the refund process only when the issue has not been rectified between you and the seller. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please take a picture(s) to send in, if requested. To complete your return, we require a receipt or proof of purchase and images of product issues.
Refunds (if applicable):
Once your images are viewed or if you have been requested to return your item for physical inspection, we will send you an email to notify you that we have received your email images or returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If for some reason a customer needs to cancel their order with a vendor/seller, do so through the Vendor/Seller. The Vendor/Seller will message Yours Fresh and we will refund the money back to the customer as promptly as possible.
If a Customer has an “Issue” with a purchase, the Customer has Three (3) business days to contact the Seller and allow the Seller to address and fix the “Issue”.
If the Customer and the Seller cannot come to a resolution, the Customer has an additional Five (5) business days to Email Yours Fresh and we will refund the customer the amount owed.